FAQs

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We want you to love your purchase, but due to hygiene reasons, we are unable to accept returns for body jewellery. However, if your item arrives damaged, please reach out to us within 3 days with clear photos of the issue, and we'll be happy to resend the item for you.

Can I cancel my order?
Unfortunately, we are unable to process order cancellations. However, if you wish to change to another item, please email us within 3 days of placing your order, and we will be happy to assist you with the change.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email. and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.